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Canon Rebel XTi Error 99 
1st-Mar-2009 10:24 am
photos
First off, my equipment and the problem:
For the past few days, I've been getting an error when I try to take a photo:
Error 99
Shooting is not possible. Turn the power switch to OFF and ON again or re-install the battery.
I tried turning it off and on; same error.
I removed and reinstalled the battery; same problem.
Because it usually have the Canon BG-E3 battery grip installed (with two Canon NB-2LH batteries) so I removed the grip and put just a single battery in the body; same problem.
I swapped lenses and the error went away temporarily; after a few shots, Error 99 was back.
I even tried changing the memory card (I use 2Gb and 4Gb SanDisk Extreme III CF cards) but the error persisted.

A couple of friends suggested using a pencil eraser to clean the connections between the body and the lens. I tried this (holding each component so that any dirt fell away from, rather than in to, the body or lens) and it temporarily fixed the error, but again a few shots later Error 99 returned.

So now I'm checking out Google to see what other people recommend....

One post says that Err 99 "is non-specific. The only way to find out what it means is to send the camera in for repair. Once the camera is hooked up to the service department computer, their diagnostic software can get more detailed information to aid the technician in solving the problem."

Another post has some steps to follow:
  1. Turn off the camera.
  2. Remove the lens, battery, and CF card.
  3. Allow the camera to sit without power for approximately 20 minutes.
    (Charging battery...)
  4. Insert a fully charged battery, and turn on the camera.
  5. Depress the shutter button as you would to take a picture.
    (I had to change my setting as I usually have "Shoot w/o card" set to Off)
    Took a photo OK!
One battery is still charging - it's taking a long time considering I only charged them a few days ago - I wonder if the battery is dying?

I've put the CF card in and it takes OK.
(Remembered to change "Shoot w/o card" back to Off)

Put the lens back on and again, takes OK.
Swapped the 18-200 lens for the 50mm; still taking OK

The other battery is now fully charged; swap batteries; still OK

Reattached the battery grip and inserted both batteries; still OK

One thing left to do: swap back to the 18-200 lens ... it's still OK
This means I'm back to the same setup that I had when I was getting Error 99 and now I'm not ... and the only thing that's really changed is that I recharged one of the batteries!?!

This is the most annoying outcome - as much as I'd hate to be without my camera for a few weeks while it's being fixed, this is worse because the problem has gone away without me being able to identify why ... which means when the error comes back, I'm no closer to knowing how to fix it :(

Update @ 2pm: I just tried the camera again and Error 99 is back! The odd thing is that the battery I charged earlier looks to have lost a lot of its charge! It might not have been the same battery.

Anyway, I removed the battery grip and used just a single battery, and I'm still getting Error 99.

Time to find out where to take it :(

Registered with the End-user Online Repairs site; entered problem info; no estimate ("Upon arrival of your repair, you will receive an estimate"); available service centre:
1400 Courtneypark Drive East
Mississauga ON L5T1H1
(905)795-2005
[map]

I can get a ZipCar and drop it off, which should save time/$$ in postage.
  • You will receive an email confirmation within 48 hours of arrival, indicating your package has arrived.
  • Repair completion is estimated to be 15-20 business days from email notification. Actual times may vary due to seasonal volumes, repair requiring special parts, or lengthy testing for unusual / intermittent problems
Guess that's all I can do for now :(
Comments 
2nd-Mar-2009 02:38 pm (UTC)
Called to ask which bits I should bring in; spoke to someone (got through straight away!) and asked; she said to bring in everything, just in case. Also checked I can drop it off in person: yes.

Edited at 2009-03-02 06:42 pm (UTC)
2nd-Mar-2009 11:10 pm (UTC)
Camera body & battery grip handed over to Canon Service Centre this afternoon; they didn't need the lens, batteries or CF cards.

Now I have to wait for an email with an estimate (prepare for a big ouch!) and then 3-4 weeks before I get it back :(
3rd-Mar-2009 06:28 pm (UTC)
Email received with estimated cost of repair: $250+tax
Went online & gave them the OK to do it
Expect 3-4 weeks before I get it back :(
12th-Mar-2009 03:53 pm (UTC) - 1 week down...
Checked the repairs site and it just says "Accepted / Work In Progress" (updated March 3rd), so no change since last week. :(

Still, at least the cost/time estimate hasn't increased! :)
19th-Mar-2009 03:26 pm (UTC) - 2 weeks...
Ditto
23rd-Mar-2009 03:46 pm (UTC) - Re: 2 weeks...
Repair website is down; called instead -> still ~1 week before they send it to me :(
25th-Mar-2009 04:33 am (UTC) - Re: 3 weeks down - 1 to go?
I just tried the URL from the original email (http://www.canon.ca/repair) and it works!

The odd thing is that it says the Repair Status was updated today (March 24) but it's 00:33am!

Anyway, it still looks like they're working on my camera :(
27th-Mar-2009 06:32 pm (UTC) - Re: 3 weeks down - 1 to go?
Just checked:
Current Repair Status
Date: 03/27/2009
Status: Completed
Shipping / Tracking: NORMAL
WOOHOO!!! :)

Edited at 2009-03-27 06:33 pm (UTC)
30th-Mar-2009 03:21 pm (UTC) - Re: Repairs completed
Called Canon; only went to their shipping dept today (Monday) so won't go out until this pm / tomorrow :(
30th-Mar-2009 05:10 pm (UTC) - Re: Repairs completed
Despite what they said, Purolator delivered it at lunchtime today (Monday)!
30th-Mar-2009 05:15 pm (UTC) - Re: It's back!
There's a hair on the view finder! Right across the image! (It's not on the sensor - photos are OK)

I've tried to blow it off (with an air duster) and wipe of with the brush, and it's still there - is it a crack???
30th-Mar-2009 05:25 pm (UTC) - Re: It's back!
Called Canon; they will lend me a body in the meantime. He said I could send it back via Purolator and Canon will pay; I said I'd drop it in ASAP.
9th-Apr-2009 01:41 pm (UTC) - Re: It's back!
I called Canon just now (Apr 09) to make sure I could pick up a loan body today. Told "we don't do that"; I said I was told it was possible. She(Ashley) said she'd check with her supervisor and get back to me today or Monday (Fri=stat day). I said I'd settle for a loan body while my camera is being repaired but if they can't do that, they should replace the body.
13th-Apr-2009 02:54 pm (UTC) - Re: It's back!
I called them - apparently there's a note on their records that says they'll lend me a body (XT or 40D). Checked when this was added - last Thursday - so why didn't they call to tell me, like they said they would?

I said I'd be over this afternoon or tomorrow; she said she'll add a note to let them know.

Now to book a Zip car... Done: Toyota Matrix, 2-3pm, from Islington subway.

Edited at 2009-04-13 03:30 pm (UTC)
14th-Apr-2009 01:31 am (UTC) - Re: It's back!
Took a while to find the car in the underground car park :(
Then had to head the wrong way coming out of the car park :(
Finally got to Canon about 2:35
Told "we don't have any loan cameras"!
Apparently they only have a couple and they're out - only an XT (not even an XTi) available!
Just before I blew my top, she said she'd see if they could fix it while I wait - take ~20mins
I called to extend Zip car until 3:30
She returned w/ camera - fixed! :)
Allegedly it was a hair, not a crack - hmmmm
Got back to car park @ 3:27!
4th-May-2009 02:17 pm (UTC) - Error 01 ... just once
I got Error 01 (problem communicating with lens) on Saturday but it cleared itself.
11th-May-2009 01:32 am (UTC) - Re: Error 01 ... just once
Anonymous
I had the same with my over a year old 40d camera what would you recommend for me to fix it.
11th-May-2009 01:40 am (UTC) - Re: Error 01 ... just once
That error just disappeared - all I did was turn it off and on again so sorry, no advice on how to fix it I'm afraid.
10th-Mar-2010 01:43 am (UTC) - Re: Error 01 ... just once
Anonymous
Interesting, I have a Canon that I purchased in 4/2007 with the same issue. Just noticed it recently when taking pictures of the sky. Does not appear to affect anything and is perfectly straight??? I dont however get any errors, just noticed it in the viewfinder. Hmmmm
Photobucket (http://photobucket.com)

10th-Mar-2010 01:46 am (UTC) - Re: Error 01 ... just once
Anonymous
BTW, what did they charge you to fix it?? Thanks
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